Value-creating conversations start here

Turn ordinary conversations into extraordinary and value-driven exchanges, and ensure that every interaction, whether with artificial agents or humans, is productive and memorable.

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CAPTURI IS A TRUSTED PARTNER IN OUR CUSTOMERS' JOURNEY TOWARDS MORE AI BASED CUSTOMER SERVICE OPERATIONS

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AI AGENTS

Insights

Get to know your customers

Discover what happens in your customer center and get automated insights to improve customer satisfaction, reduce average handling time, increase win-back and sales strategies, and automate tedious tasks.

Increase customer satisfaction

Reduce conversation length

Improve first call resolution

Increase retention and win-back

Automate interaction tagging, root causes, and summaries

Automate customer satisfaction scores

Insights

Get to know your customers

Increase customer satisfaction

Reduce conversation length

Improve first call resolution

Increase retention and win-back

Automate interaction tagging, root causes, and summaries

Automate customer satisfaction scores

Insights

Get to know your customers

Increase customer satisfaction

Reduce conversation length

Improve first call resolution

Increase retention and win-back

Automate interaction tagging, root causes, and summaries

Automate customer satisfaction scores

Assistant

Reduction in conversation length

Helping your agents to do their best job possible by providing your agents with automated real time knowledge.

Automatic generation of knowledge articles

Dynamic suggestion for new knowledge articles

Easy searchable knowledge database

Assistant

Reduction in conversation length

Helping your agents to do their best job possible by providing your agents with automated real time knowledge.

Automatic generation of knowledge articles

Dynamic suggestion for new knowledge articles

Easy searchable knowledge database

Assistant

Reduction in conversation length

Helping your agents to do their best job possible by providing your agents with automated real time knowledge.

Automatic generation of knowledge articles

Dynamic suggestion for new knowledge articles

Easy searchable knowledge database

AI agent

Phone and text conversations managed with AI

Direct customers into the right queue and answer some of your most trivial questions automatically and instantly.

Identify questions to be answered by AI vs. humans

Intelligence routing to queue and agents

Handle simple questions with AI

Free up agents' time for more value-creating customer conversations

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AI agent

Phone and text conversations managed with AI

Direct customers into the right queue and answer some of your most trivial questions automatically and instantly.

Identify questions to be answered by AI vs. humans

Intelligence routing to queue and agents

Handle simple questions with AI

Free up agents' time for more value-creating customer conversations

AI agent

Phone and text conversations managed with AI

Direct customers into the right queue and answer some of your most trivial questions automatically and instantly.

Identify questions to be answered by AI vs. humans

Intelligence routing to queue and agents

Handle simple questions with AI

Free up agents' time for more value-creating customer conversations

Results that speak for themselves

See how Our customers use conversational ai

Check out our knowledge universe

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CapSwe AB | c/o IOFFICE, Olof Palmes Gata 11 | 111 37 Stockholm | Org. nr: 559400-3559

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Create extraordinary customer experiences

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Insights

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Assistant

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