



Kathrine Rabjerg Hansen
Marketing Manager
Jan 25, 2024
How to increase customer satisfaction by 15% through empathy
Empathy is crucial for improving customer dialogues.
Because when you actively use empathic phrases and show understanding of the customer's problem, you increase the likelihood of a satisfied customer by about 15%.
However, it is only in 26% of the conversations that employees use empathetic phrases such as: "I can understand that" and "I get that".
You might also be interested in…

Follow us here

Capturi A/S – a Puzzel company | Ankersgade 12e, 1. tv., 8000 Aarhus | +45 70 90 88 00 | Org. nr: 41183527
CapSwe AB – a Puzzel company | Gustavslundsvägen 145. S-167 51 Bromma | +46 (0)8 4000 4000 | Org. nr: 559400-3559