Make it easier for your agents to do their best possible job by providing your agents with automated real time knowledge and feedback based on your conversations.
Customer service departments often face challenges such as knowledge gaps, inefficient processes, and frustrated customers. In fact, agents lack key information in 12% of calls, and for new employees, the number is as high as 30%.
Capturi Assistant eases the search for information by capturing and summarizing inquiries while customers wait in the phone queue. It then uses this data to offer immediate and clear suggestions to resolve each inquiry in a quick and effective way.
In addition, the Assistant updates your knowledge database in real-time based on your most popular inquiries. This knowledge forms the foundation for the Capturi AI Agent to handle simple queries, so your team can focus on complex cases
